Time Tracking Features to Improve Customer Service
When you keep your customers happy, you keep your customers, period. We all know it’s much easier to preserve current clients than to acquire new ones. However, when you are in charge of a distributed workforce, it’s more complicated to maintain control of every job site and shift. Keeping your customers satisfied depends on having your employees show up to their worksites, on time and in full force. You can’t be everywhere, so you need help understanding what’s going on outside of your office walls.
Automated time tracking features provide an enhanced level of control and keep you in the loop even when you’re miles away, allowing you to consistently deliver the highest level of service to your customers.
Here are 3 recommendations for what to look for when selecting an automated time tracking system.
1. Advanced Manager Dashboard
Find an employee time tracking system that operates in real time–with no lag–that allows you to manage pro-actively. Look for features such as a manager’s dashboard to view real time timesheets, ensuring everyone is where they should be. This feature will allow you to update job schedules, oversee budgets, and literally manage your workforce to the minute. You can also pull detailed reports to distribute to your customers–by site, department, or project–to keep them in the loop.
2. Instant Alerts, Right to Your Cell Phone or PC
If a worker is tardy or fails to show up as scheduled, of course you need to know ASAP, before the customer finds out. Look for a system that can text and email real time alerts to your managers, so they can get a replacement out there, stat.
Customizable alerts that allow you to set a number of different alert triggers are even better. Utilizing that customization, when someone fails to punch in on time, when there isn’t a minimum number of workers on a given site, or even when an employee is about to hit overtime-you get the alert. Solve the problem before it comes to your client’s attention!
3. Employee Messaging Feature
When you have employees who are reporting to work straight to your customer sites, instead of your headquarters, you lose the opportunity for face to face communication. Often, customer sites require specific notes to reach your employees before they start work.
This is where a time and attendance system that has a messaging system can really help. Find a system that lets you customize messages that are sent to the device that your employee is clocking in and out on. This way you can message individuals (“You forgot to pick up equipment”), select employees (“Please clean up a spill on the fourth floor”), or the entire workforce (“Gear up for the site inspection on Thursday.”)
How Does EPAY Stack Up?
Our BlueforceTM time and attendance system puts you in the driver’s seat, so you can elevate the level of service you provide. In a complex labor environment with multiple worksites and mobile labor, EPAY really delivers. Our uniquely flexible system works where others don’t and adapts to how you do business. We excel where there are complex pay rules, including: union contracts and OT rules, multiple job assignments, pay groups, job types, and shift differentials.
We offer real time insight into your business as time punches immediately show up in our cloud based software. Our manager’s dashboard offers a full scale of scheduling and reporting features that will help you dive in deep on what your employees are up to. We offer a number of customizable alerts and messaging features. Please learn more about how we can help here.