More and more home healthcare agencies are turning to Electronic Visit Verification systems, or EVV, to track their caregivers’ activities, either because it’s state mandated or because it offers so many cost and operating efficiencies.
But not all EVV systems are the same. Here are eight essential questions to ask when evaluating them:
1.Is the EVV system cloud-based?
It should be. A cloud-based system is maintained by the EVV provider, so there’s no software to buy, maintain, and upgrade.
2. What punch-in methods does it use?
Some systems utilize GPS, telephony, and/or web punch to capture data. Obviously, you need a method that will work for your company, and meet state mandates, if applicable.
3. How long does it take to implement?
Some systems take longer to implement than others, depending on how easily they integrate with your existing ERP and payroll systems. Find out exactly what’s involved.
4. Is the EVV system flexible?
You need to know upfront if the system will adapt to fit your particular workforce. Learn exactly how it would work.
5. Is the EVV system scalable?
Presumably, your agency plans to grow. You need a system that can grow along gracefully with you.
6. How much does it cost? What fees are involved?
Some EVV systems contain a range of start-up and monthly fees. Ideally, you want a pay-as-you-go system with minimal fees. The most cost-effective systems charge only for active employees per month.
7. Does the system include real-time alerts?
8. Does the EVV system meet my state mandates?
Not all systems meet all state’s mandates. If you operate in multiple states, it gets even trickier. Establish upfront if the EVV system will keep you compliant.