Fonen-Our Interactive Voice Response System
EPAY Systems’ Fonen solution is a telephone tracking system that captures time and attendance information for payroll, accounting, and other human resources-related purposes. Like our biometric time clock, it is designed for the employee population who either works at an off-site location or does not have convenient access to a personal computer at the location where they work.
Fonen collects time and labor information from these remote locations via automated text-to-speech technology using our proprietary Blueforce software and transmits the information over the phone to management, payroll, accounting, or other departments that have a need for this information. The system also alerts managers when employees are late for work or when additional time spent on the job causes labor costs to be over budget.
Many organizations use Fonen for locations that have a very small number of employees or for employees who move from location to location throughout the course of the work day. Often times, companies combine the use of Fonen at select sites with the use of our biometric time clocks at other locations to maximize their return on investment.
When combined with our Blueforce software, Fonen works as a live timecard collection device. Some of the features that are enabled by Fonen include:
- Interactive voice prompts for ease-of-use
- Detailed call statistics for management reporting
- User confirmation to help employees navigate the system
- Electronic data entry to eliminate human error
- Data transfer to web-based timesheets for payroll accuracy
- Fully outsourced model requiring no upfront investment for customers
- Scalable infrastructure to grow with your business
- Real time messages, alerts, and reporting to help you manage the business
- Multiple languages to meet the needs of a diverse workforce
For employees, Fonen is easy to use. Employees receive a toll free number and a secure web link and then follow these simple steps:
- Employees call into the toll free number
- They enter their employee ID number
- They touch “1” to punch in and “2” to punch out
At the conclusion of these steps, an electronic Web Timesheet displays the time card on our secure website.
Fonen is a solution that provides customers with a variety of benefits including:
- Designed for easy set-up and deployment
- Includes free maintenance and regular upgrades
- Sends text message alerts to managers phones(for example, when employees are late)
- Eliminates unplanned overtime
- Controls fraudulent time recording activities
- Incurs costs only for employees who use the system
- Provides a reliable audit trail
- Delivers strong ROI